>liz>thanks so much for joining us on this monday. artificial in is a part of daily life now whether we realize it or not. and it can be a double edged sword. today we look at how scammers are manipulating. even our voices to target their next victims. an fbi agent joins us live in studio to discuss that rising threat the devastating consequences and how to protect yourself. well, that that conversation in just a few minutes, but 1st a look at your news headlines. oakland police chief is officially on the job. floyd mitchell kicked off his tenure today we tagged along as he spent the morning meeting with officers, administrators, even the latest class of recruits mitchell comes to oakland from lubbock, texas. oakland hasn't had a permanent

police chief ever since mayor sheng thao fired the ron armstrong in february last year. in santa clara county, a 66 year old former tech marketing executives starting a new chapter as a reserve deputy bobby was among the new recruits sworn in by the sheriff's department today. now he begins months of field training, he says serving in law enforcement is the next step in his his journey to serve his community. in san francisco city leaders broke ground on a project to reshape folsom street through soma. the plan is to add protected bike lanes raised crosswalks to a designated transit lane. all the cut down on traffic injuries and deaths. construction is expected to run into 2026. a similar project is planned for howard street. that 1 is scheduled to break ground next year. all right on the 1st alert weather now may gray is back with us. it's back across parts of the bay area. meteorologist darren peck is in our virtual view studio and darren a big change in a short

period of time. good.

climates. thank you, darren. well this afternoon we are done. in. a i and how it's

.... our day. lives. while also potentially posing a danger first, the innovation there is a big race under way to develop a i artificial intelligence products at an open ai. conference in san francisco today, the company announced a significant update to its chat gpt product. jack. uh, jeep. gpt for now. now includes the ability to interact with live speech. the artificial intelligence actually listens to the audio instead of just transcribing the speech 1st, which cuts down response time. the new version also utilizes images to help problem solved. well. google is expected to announce it. own ai developments. tomorrow and apple has an event scheduled for june. now the race isn't just to be 1st with the tech but to become dominant and to do that the companies need to know how to protect consumers from potential a. i abuses.

china and the us are facing off in there. own. global calm. to implement artificial intelligence. the hold hold talks tomorrow on how the 2 countries can work together to safely deploy a i technologies. and the safety of a i is what's leading to a new warning from the fbi about scammers using the technology to clone voices and trick unsuspecting victims, carter evans shows us it can be so spot on even your closest loved ones will believe it.

still ahead. we'll talk live with an fbi. special. agent in charge about the increase. in a i scams. and what we need to do to protect ourselves as this technology gets more and more advanced. a closer look at elder fraud and why this group is losing more money than any other to phone scams.

today. we're talking about criminals using ai. to target people. in phone scam. people. of all ages fall victim, but it's the elderly who lose more money than anyone else. the fbi says in

california alone, there were more than 11,000 complaints of cyber scams just last year for people over the age of 60. that added up to more than 620. 0. 0 in losses. both numbers led the nation and the latest data released from the fbi, internet crime complaint center shows those over the age of 60 reported nearly 3.5. 0 in losses. that's 11% more than in 2022. and experts say there is no way of knowing how many incidents go unreported. nationally data shows. tech support scam took the lead with nearly 18. seniors. reporting the crime in 2023. joining me

now is fbi, san francisco special agent in charge. robert trip. thanks so much for joining us today. >thank you for >liz>having me. let's talk about the increase in these types of phishing scams, really using ai technology. what do you seeing? in >your work use of ai has enabled the fraudsters to increase the volume of attempts that they're doing to defraud. many people in the united states. unfortunately, as you mentioned elderly folks, seniors are often the targets the scams but the use of very sophisticated a technology. has really taken the fraud to a new >liz>level and where they kind of doing this. are they doing it through asking for money? are they asking for information? how are we seeing these types >of scams? they're doing both actually, a fraudster will either want the victim to give the money directly and they'll use ai to craft very convincing pitches, either. scripts or emails that they'll use to defraud victims or they'll use ai to get access to somebody's computer by crafting a very well thought out and very

effective phishing email to get somebody to click on a link that will give access to that person's computer and ultimately to that person's bank >liz>accounts. it's amazing how it a i is able to duplicate. somebody's voice. in a phone call like that we saw in the story earlier in the show how it sounded just like the reporter carter evans even pulled his own mom. >indeed, indeed. now that is an example of a deepfake technology and deepfakes have been around for years, if not decades, but the difference was in the past as anybody who's seen a hollywood movie knows that was only capable through very, very expensive and sophisticated computers and softwares. but now that technology is available to almost anyone for very small cost. >liz>all right. what are some telltale signs that you're getting a phone call and it's a scam. what can people really kind of be listening >for? this is the problem that it's getting harder and harder to tell. ultimately, what it comes down to is somebody somebody that you think you may know? or may not know it all wants to get money

from you. and they want to do that by creating a sense of urgency. and they're demanding that you do it without doing any kind of verification. >liz>okay, so there's no real small talk when you're seeing these scam. rams. it's quick to the urgent. >in most scams. there's not, but this is what's truly scary is that fraudsters will mix things up. ultimately, if you cannot verify that the person you're speaking with is the person you actually know. then people have to be very cautious about that, because that could be >liz>a scam. so what are ways that we could things that we can do right now to help protect ourselves from being scammed >the voice cloning is maybe the newest thing that we're seeing, and it's perhaps the scariest, very simple way to get around that to protect yourself from that is for families to have a way of confirming the identity of a fellow family >liz>member >>have something like a pass phrase, or say, mom, dad, it's me remember, are whatever x y z our 1st >liz>pet. >>just some kind of a code word some way of verifying that

identity what that is, is that's a form of multifactor authentication, something that we recommend all businesses do. having that pass phrase is a very simple way for families to incorporate that into their own way of doing business. >liz>so what's been done to stop these phishing scams with a >i were doing the same thing that we've always done. we're conducting very sophisticated. investigations of our own. we in law enforcement are also incorporating a i tools into our own investigative. plans for getting through large volumes of data. unfortunately in investigating crimes these days, the problem isn't too little data. it's too much >liz>data >>and we're using sophisticated tools to analyze that identified the subjects and take action. >liz>yes, it seems like going back to that 2 factor authentication. it feels like every single website you go on if you want to buy something online, if you to do some sort of transaction online. you have to have an email and you got to have a password. and it seems like that's away. i can't tell

you how many emails i get every single day that don't look right, but they look right enough that maybe it's legitimate is there a way to kind of help filter those out or telltale signs that those are? those are fake? don't click >on them. well, you really have to know with whom you're doing business and you have to keep tabs on that, 2 factor authentication when you're asked to prompt when you're sent a password to send people have to be very careful not to share that because fraudsters are initiating, those authentication attempts to innocent victims will get this and then i'll get a call saying i need to verify what that was. that's just the fraudster trying to trick you into giving up that >liz>to >>fend 2 factor authentication. >liz>ai has so much potential to make our lives better. but it also has such a potential, to pose a new dangerous every single day. it seems >like indeed it's a great example of fraudsters adapting new technology incorporating that into how they do business. >liz>all right, fbi special agent charge robert trip. thank

you so much for being >here. >>thank you. well, another type of fight against cyberattacks is happening in our own backyard. a cybersecurity clinic at uc berkeley is training the next generation of experts. the students provide pro bono services to organizations with limited resources here at home and abroad in countries where human rights are being violated. their goal is to help underfunded groups that are vulnerable to overpowering government backed authorities. leading experts at ucb to say that cyberattacks jumped 38%. globally in 2022. berkeley pioneered the cyber clinic. and 2018 working with other universities across the country, like my tea. it's involved into evolved into a network of clinics, helping more than 900 vulnerable organizations. and training

more than 6300. students. well, we know strong passwords are 1 way to stay ahead of hackers coming up. we look at some online tools to help us stay on top of all those numbers and letters. you got to remember. you can remember this. you can watch us anytime anywhere on our streaming service, cbs news bay area catch all of our live newscast was news and weather updates throughout the day you can find us on the free cbs news app or on pluto tv.

with cyberattacks becoming more and more common x say. strong password. can protect you. but a lot of us don't follow that advice. survey 20 of people admit that using the same passwords across multiple accounts, it is easier 35% of people say they remember by writing them down on a piece of paper. but there may be a better way. seen it recommends several password management managers their overall top pick is called bit warden. you only

have to remember 1 password and that will lock all of your other passwords. and then auto fill them. but even with that step seen, it says you should also used to factor authentication whenever possible sites will text you a secondary code to make sure you're actually you and not a hacker. we'll be right back.

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part of a aapi heritage month means high. the resilience of our asia. community something showing up in the power of the asian vote in the bay concerned about the rise of a p i hate and the attacks on the elderly community members decided to become a part of the solution after they felt they were being ignored in 2022 the power of the asian vote led the charge to the recall of a former san francisco dhs, a bodine and the same year, they recalled 3 of the city's unit. fide school district school board members. members of the aapi community say these movements have 4 city hall to take notice. now mayoral candidates from mayor london breed to those looking to take her seat are called courting the asian american

vote with major upheavals behind the scenes to represent the community coming up at 5 ryan hamamoto showcases more of the power more on the power of the asian vote. and all of our ap stories are celebrated on kpix dot and remember, you can watch our hour long. aapi heritage month special. roots and resilience on friday. may 24th at 4:00 pm well, thanks so much for joining us for today's in conversation on the rise in cyber criminals using artificial intelligence. we love to hear what you think. has a i gone too far. post your thoughts online using the hashtag kpi ex cbs tv news news is next on kpx >> do you have any messages for donald trump? >> the prosecution's key witness takes the stand in donald trump's so-called hush money trial. >> is there anything that would put you in jeopardy? >> michael cohen ties his